• Express Delivery (Courier Guy): 2-3 business days
• Standard Delivery (PAXI): 5-7 business days for regular orders
• Pre-orders: Up to 14 business days

Our primary shipping partner is Courier Guy for express deliveries. For standard delivery, we use PAXI to ensure your order reaches you efficiently.

You will receive a shipping confirmation email once your order has been dispatched, with all the details to track your package and know when to expect it.

Once your order is processed, packaged, and sent out, you’ll receive tracking details via email or SMS.

For PAXI orders:

1. Visit the PAXI website or use the PAXI app.
2. Enter your tracking number in the tracking section.
3. You’ll see the status and location of your parcel.

For Courier Guy orders:

1. Go to The Courier Guy website.
2. Enter your tracking number in the “Track My Parcel” section.
3. Check the real-time progress of your delivery.

TCW Kicks Refund & Exchange Policy

We want you to love your kicks!

• 
  Refunds: We do not offer refunds unless the item is defective or damaged upon arrival.
  
• 
  Exchanges: You may exchange your order within 7 days of delivery if the size does not fit or you received the wrong product.
  
• 
  Conditions for Exchange:
  
  
  Item must be unworn, in original packaging, and in resellable condition.
  
  
  Proof of purchase is required.
  
  
  
• 
  Exchange Process: Contact us at 063 455 5386 to arrange your exchange.
  
• 
  Shipping Costs: Customers are responsible for return shipping costs unless the item was defective.